Thank you for shopping at https://fastrey.com/
Return / Refund Policy
If, for any reason, You are not completely satisfied with a purchase, Don’t Worry !
To exchange/Refund the item(s), Mail us to – infofastrey@gmail.com with your Order ID and mentioning the reason for exchange/Refund. Exchange/Refund requests will not be accepted after seven days from the date of receiving the product.
Our dedicated team will review your request within 2-5 business Days, After Getting Approval Of Return & Refund Our Team will notify you through the same email & will share you the address to which you have to send the courier.
Apologies, currently we do not provide pick-up services for exchange requests. You will need to arrange for the manual courier of the product. once you have send the order back to us please share us the photo copy of courier receipt to the same mail id – infofastrey@gmail.com so that our team can track and evaluate accordingly.
Please return the item(s) to us in their original packing in unopened and undamaged & Unused condition, with all original tags/labels attached.
After Receiving your Return/Refund Product Our Team Will Check The Product And Iniate Return. It takes 5-7 working days for all the refunds to be processed after the parcel is received back at our warehouse.
Upon receiving your parcel, we’ll promptly dispatch the requested product(s) to the same address used for placing the order.
- If you suspect that the package is tampered or damaged, you can reject the package at the time of delivery. In case you find a wrong/missing product in your delivery we will require an unboxing video with the images of the package attached within 6 hours of delivery so that we can check the issue promptly.
- For returns, the item cost will be refunded but not the original shipping.
- If you have placed a cod order, Only product amount will be refunded back excluding the freight charges. the amount can be refunded into your back account.
- If the payment is prepaid, the refund shall be directly credited into your source account excluding the freight charges.
- You can either get an exchange or refund, we won’t be able to process both.
- Return/exchange can be done only once. In case you wish to return your exchanged product, you will have to bear the pickup and shipping charges