At Fastrey, we strive to ensure a smooth shopping experience for all our customers. However, we understand that sometimes plans change, and you may need to cancel your order.
- Order Cancellation: You can cancel your order at any time before the order has been dispatched. Once the order has been dispatched, cancellation requests will no longer be accepted.
- How to Cancel: To cancel your order, please contact our customer support team as soon as possible, providing your order details. You will receive a confirmation once your cancellation request has been processed.
- Refunds for Canceled Orders: If your order is canceled before dispatch, you will receive a full refund. Please allow 5-7 business days for the refund to be processed and credited to your original payment method.
- Non-Cancellable Orders: If your order has already been dispatched, we regret that it cannot be canceled.
If you have any questions or need assistance, please don’t hesitate to contact us.